bdtbb Privacy
Policy

1. Data We Collect

bdtbb collects personal information from you in order to provide and operate the platform safely, verify your identity, process your financial transactions, and deliver a personalised gaming experience. We collect the minimum data necessary for each of these purposes. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a bdtbb account, we collect:

• Full legal name
• Date of birth (for age verification — you must be 18 or older)
• Email address
• Mobile phone number (Bangladesh mobile number)
• Residential address (city, district, division within Bangladesh)
• Username and hashed password (passwords are never stored in plain text)

1.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to prevent fraud and underage gambling, we may ask you to provide:

• A copy of your Bangladesh National Identity Card (NID)
• A copy of your Bangladesh passport or Bangladesh driving licence
• A recent utility bill or bank statement showing your name and address (not older than 3 months)
• A selfie photograph for live identity matching, where required

These documents are processed securely and retained only for as long as required for legal and regulatory compliance. They are never shared with third parties except for the purpose of identity verification processing.

1.3 Financial Transaction Data

When you make a deposit or withdrawal on bdtbb via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect:

• Payment method type and (where applicable) the last four digits of a card number
• Mobile financial service account reference numbers (bKash/Nagad/Rocket/Upay transaction IDs)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps (Bangladesh Standard Time, UTC+6)
• Transaction status (completed, pending, failed, reversed)

Full card numbers and CVV codes are never stored on bdtbb servers. Card-present payment data is processed exclusively by PCI-DSS-compliant payment processors.

1.4 Gameplay and Betting Data

We record a full history of your activity on the bdtbb platform, including:

• Games played, bet amounts, win/loss outcomes, and game session timestamps
• Sports betting markets accessed, selections made, odds accepted, and settlement results
• Bonus credits claimed, wagering progress, and bonus outcomes
• Responsible gaming settings you have applied (deposit limits, self-exclusion periods, session reminders)

This data is used to resolve disputes, calculate bonuses, detect problem gambling patterns, and comply with anti-money laundering monitoring obligations.

1.5 Technical and Device Data

When you access bdtbb via a browser or mobile device, our servers automatically collect:

• IP address (used for geolocation, fraud detection, and access control)
• Browser type, version, and language settings
• Operating system and device type
• Referring URL (the page you visited immediately before arriving at bdtbb)
• Pages visited on bdtbb and time spent on each page
• Session start and end timestamps

1.6 Communications Data

If you contact our support team by email or live chat, we retain a record of the correspondence, including the content of your messages, timestamps, and the outcome of any issue raised. This allows us to maintain continuity of support and to train and quality-assure our support team.

2. How We Use Your Data

bdtbb uses your personal data only for clearly defined, legitimate purposes. The table below summarises each purpose, the data used, and the legal basis on which we rely.

Marketing Communications

bdtbb will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to marketing communications during registration or through your account settings. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team at [email protected]. Withdrawing marketing consent does not affect the processing of your data for any other purpose described in this policy.

bdtbb may send you transactional communications (account verification, deposit confirmation, withdrawal confirmation, security alerts, responsible gaming notices) regardless of your marketing preferences, as these are necessary for the operation of your account.

Automated Decision-Making

bdtbb uses automated systems to detect unusual account activity, identify potential fraud, and flag responsible gaming concerns. These systems may trigger automated actions such as account verification requests or temporary transaction holds. In such cases, a member of our team will review the automated decision before any permanent action is taken on your account. You have the right to request human review of any automated decision that significantly affects you — contact us at [email protected] to exercise this right.

3. Data Sharing & Disclosure

bdtbb does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Payment Processors

To process your deposits and withdrawals, we share relevant transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Each of these providers operates under its own privacy policy and data protection obligations. bdtbb shares only the data fields required to initiate, confirm, or reverse a transaction.

3.2 Identity Verification Providers

For KYC purposes, we may share your identity documents with a trusted identity verification service provider. These providers are contractually prohibited from using your data for any purpose other than completing the verification on our behalf.

3.3 Game Technology Providers

Some games available on bdtbb are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your anonymised player identifier and gameplay session data are shared with these providers to enable game functionality and fair-play auditing. These providers do not receive your full name, contact details, or financial data.

3.4 Legal and Regulatory Disclosure

bdtbb may disclose your personal data to law enforcement authorities, courts, or regulatory bodies where we are legally required to do so — for example, in response to a court order, a law enforcement investigation, or an anti-money laundering enquiry. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that bdtbb undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy policy applicable to your data following the transfer.

4. Cookies & Tracking Technologies

bdtbb uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow the website to recognise your device on subsequent visits and to remember certain preferences and session information.

Types of Cookies We Use

Managing Cookies

Strictly necessary and security cookies cannot be disabled as they are essential for the operation of the platform and for your account security. You may disable functional and analytics cookies through your browser settings. Note that disabling functional cookies may affect your experience — for example, your responsible gaming preferences may not be remembered between sessions.

Most modern browsers allow you to view, manage, and delete cookies through their settings menus. Refer to your browser's help documentation for instructions specific to your browser and device.

5. Data Security

bdtbb takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

Technical Measures

• SSL/TLS Encryption: All data transmitted between your browser or device and the bdtbb platform is encrypted using TLS 1.2 or higher.
• Data Encryption at Rest: Sensitive personal data stored in bdtbb databases is encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a strong cryptographic hashing algorithm with a unique salt per account.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff members can only access the data required for their specific role.
• Intrusion Detection: bdtbb's infrastructure is monitored 24 hours a day for suspicious activity, intrusion attempts, and anomalous data access patterns.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for all bdtbb player accounts and is strongly recommended. Staff accounts with access to player data are required to use 2FA.

Organisational Measures

• All staff who handle personal data receive privacy and data security training as part of their onboarding and on an ongoing annual basis.
• Data processing agreements are in place with all third-party service providers who handle personal data on behalf of bdtbb.
• bdtbb conducts regular internal reviews of its data handling practices and security controls.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, bdtbb will notify affected players without undue delay and no later than 72 hours after becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures bdtbb has taken or proposes to take to address the breach.

6. Data Retention

bdtbb retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and responsible platform governance. The following retention periods apply:

When your personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data (for example, aggregate platform usage statistics) may be retained indefinitely as it does not constitute personal data.

7. Your Privacy Rights

As a bdtbb player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request". We will respond within 30 days of receiving your request.

Right of Access

You have the right to request a copy of all personal data that bdtbb holds about you. We will provide this in a structured, commonly used format. We may ask you to verify your identity before processing an access request to protect your data from unauthorised disclosure.

Right to Rectification

If any personal data bdtbb holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details (such as your email address and phone number) directly through your account settings. For changes to your registered name or date of birth, you will need to provide supporting documentation.

Right to Erasure

You have the right to request that bdtbb delete your personal data. We will action erasure requests where the data is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires us to retain it. Please note that financial transaction records and KYC documents may need to be retained for the periods specified in Section 6, even after your account is closed.

Right to Restriction of Processing

You may request that bdtbb restricts the processing of your data — for example, while a dispute about data accuracy is being resolved. During a restriction period, bdtbb may store your data but will not actively process it for any purpose other than the reason for the restriction.

Right to Data Portability

Where your data was provided by you and processed on the basis of your consent or contractual necessity, you have the right to receive it in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. If you opt out of marketing communications, bdtbb will stop sending them within 10 business days of receiving your request.

Right to Object to Automated Decision-Making

You have the right to request human review of any automated decision that produces a significant effect on your account, such as an automated account suspension triggered by our fraud detection system. Contact our support team to exercise this right.

8. Policy Updates & Contact

Updates to This Privacy Policy

bdtbb reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify you by email (to your registered address) or by displaying a prominent notice on the bdtbb platform at least 7 days before the changes take effect. The effective date at the top of this document will be updated to reflect the date the new version enters into force.

We encourage you to review this Privacy Policy periodically. Your continued use of the bdtbb platform after the effective date of any updated version constitutes your acceptance of the revised policy. If you do not agree to the changes, you must stop using the platform and may request account closure as described in our Terms & Conditions.

Children's Privacy

The bdtbb platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has provided us with personal data or has accessed the bdtbb platform, please contact us immediately at [email protected] and we will take immediate steps to delete the data and close the account.

Third-Party Links

The bdtbb platform does not contain links to external third-party websites. Any reference to external brands (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Pragmatic Play, Evolution Gaming, etc.) is made for informational purposes only and does not constitute an endorsement of those brands' privacy practices. bdtbb is not responsible for the data practices of any third-party payment providers or game studios.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data, please contact the bdtbb privacy support team:

• Email: [email protected] (subject line: "Privacy Request")
• Response time: Within 30 days for formal data requests; within 24 hours for general privacy enquiries
• Support hours: 24 hours a day, 7 days a week
• Language: English