Responsible Gaming
at bdtbb

1. Our Commitment to Responsible Gaming

At bdtbb, we believe that online gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or personal hardship. We are committed to creating a safe, transparent, and responsible gaming environment for every player across Bangladesh, whether you are placing a bet on the Bangladesh Tigers in a BPL match, spinning the reels on a favourite slots title, or sitting down for a session of live Teen Patti.

Our responsible gaming programme is not a checkbox — it is an active, ongoing part of how bdtbb operates. We invest in player protection tools, train our support staff to recognise signs of problem gambling, and make it straightforward for any player to access help or restrict their own activity at any time. No fees, no lengthy waiting periods, no barriers.

We acknowledge that for a small minority of people, gambling can stop being fun and start becoming a problem. If you or someone you care about reaches that point, bdtbb wants to be part of the solution, not part of the problem. This page explains all of the tools and resources available to you. We encourage every player to read it carefully, regardless of how casual or experienced a gambler they consider themselves to be.

2. 18+ Age Restriction

Age Verification

All new bdtbb accounts are subject to an age verification check. You will be asked to provide a copy of a valid Bangladesh National Identity Card (NID), passport, or driving licence that confirms you are 18 years of age or older. Your account may be restricted until this verification is successfully completed. We may also request additional proof of age at any stage of the account lifecycle if we have reason to believe that our age policy may have been breached.

Protecting Minors

If you share a device with a child or young person, we strongly recommend that you:

• Always log out of your bdtbb account when you are not using it.
• Do not allow your browser to save your bdtbb username or password on shared devices.
• Use device-level parental control software to restrict access to gambling websites.
• Talk openly with young people about the risks associated with gambling.

If you believe that a person under the age of 18 has accessed the bdtbb platform or created an account, contact our support team immediately at [email protected]. We will investigate and take immediate action, including account closure and data deletion where required.

3. Self-Exclusion

Self-exclusion is the most powerful account restriction tool available on bdtbb. When you apply a self-exclusion, your bdtbb account is completely and immediately suspended for the duration you choose. During a self-exclusion period you will not be able to log in, deposit, place bets, or access any game or betting market on the platform.

Available Self-Exclusion Periods

How to Apply Self-Exclusion

You can apply self-exclusion in two ways:

• Via your account settings: Log in to your bdtbb account, navigate to the Responsible Gaming section of your account settings, and select the self-exclusion option and duration.
• Via support: Contact our support team at [email protected] and request self-exclusion by email with the subject line "Self-Exclusion Request". Include your registered username and the duration you wish to apply. A member of our team will confirm the exclusion within 24 hours.

What Happens After Self-Exclusion

Once self-exclusion is active, bdtbb will suppress all marketing communications to you for the duration of the period. At the end of a timed self-exclusion period (6 months, 1 year, or 3 years), your account will not automatically reactivate — you must contact our support team and complete a reinstatement process that includes a 24-hour cooling-off period and a responsible gaming review. Permanent self-exclusion cannot be reversed under any circumstances.

4. Deposit Limits

Deposit limits allow you to place a ceiling on the total amount you can add to your bdtbb account over a given time period. All amounts are expressed in Bangladeshi Taka (৳). Setting a deposit limit is one of the most practical and effective ways to ensure that your gambling spending stays within a budget you are comfortable with.

Available Limit Types

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in any single 24-hour rolling period.
• Weekly deposit limit: The maximum total deposit amount in any rolling 7-day period.
• Monthly deposit limit: The maximum total deposit amount in any rolling 30-day calendar period.

How Limit Changes Work

bdtbb applies a deliberate asymmetry to how deposit limit changes are processed — this is an intentional player protection measure:

• Reducing a limit takes effect immediately. If you lower your daily limit from ৳10,000 to ৳5,000, the new lower limit applies right away.
• Increasing a limit is subject to a 7-day cooling-off period before the higher limit becomes active. This delay helps prevent impulsive decisions made during a losing streak or a moment of financial stress.
• Removing a limit entirely is treated the same as an increase — a 7-day waiting period applies.

5. Time-Out & Cooling-Off Features

Sometimes you need a short break without committing to a full self-exclusion. bdtbb's time-out feature lets you temporarily suspend your account for a defined period ranging from 24 hours to 30 days. During a time-out, all account access is suspended — you will not be able to log in, deposit funds, or place any wager.

Time-Out Durations

Session Time Reminders

Separate from the time-out feature, bdtbb offers session time reminders that you can configure inside your account settings. Once the reminder interval is reached — 30, 60, or 90 minutes into a session — a pop-up notification will display your current session duration, net balance change, and total bets placed. You can choose to continue your session or end it. These reminders do not lock your account; they simply keep you informed.

Reality Check Pop-Ups

The reality check feature works in parallel with session reminders. Every time the reality check fires, it presents a clear, unambiguous summary of your gambling activity during the current session. Research consistently shows that regular prompts that break the flow of play reduce the risk of players losing track of time and money. We strongly encourage all bdtbb players to enable this feature, particularly when playing live casino games such as Teen Patti, Andar Bahar, or live roulette where sessions can run for extended periods.

6. Warning Signs of Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise the signs in themselves until the problem has become serious. The following warning signs are recognised indicators that gambling may be having a harmful impact on your life. If you recognise several of these in your own behaviour, we encourage you to use the tools described on this page or to reach out for professional support.

7. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling habits. Answer each question privately and honestly. There are no right or wrong answers, and your responses are not recorded by bdtbb. This checklist is adapted from widely used responsible gambling assessment frameworks.

If you answer yes to three or more of the questions below, we strongly recommend that you contact our support team or a professional gambling support service.

8. Getting Help & Support

If you believe gambling is becoming a problem for you or someone you care about, reaching out is the most important step you can take. bdtbb's support team is available 24 hours a day, 7 days a week, and can help you activate any responsible gaming tool on your account instantly. We will never judge you for asking for help — it is exactly what our support team is there for.

Contact bdtbb Support

What Our Support Team Can Do for You

• Activate a time-out or self-exclusion on your account immediately upon request.
• Set or adjust deposit limits on your behalf if you have difficulty navigating account settings.
• Provide information about professional gambling support organisations that operate in Bangladesh.
• Process a permanent account closure request, including data deletion in accordance with our Privacy Policy.
• Escalate urgent cases — for example if you are in financial distress or experiencing a mental health crisis related to gambling — to a senior responsible gaming officer.

Talking to Someone You Trust

If you are not ready to contact bdtbb directly, consider speaking to a trusted friend, family member, or community leader first. Sharing your concerns with someone you trust can be an important first step. Many people in Bangladesh find that discussing financial or personal problems with close family — particularly during shared times like Eid or Pohela Boishakh gatherings — helps them gain perspective and decide on the right course of action.

Professional Help

While bdtbb does not operate or endorse specific third-party organisations, we recommend that players experiencing serious gambling-related harm seek guidance from qualified mental health professionals or counselling services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh. A general practitioner or local health centre can provide referrals to appropriate counselling services. Problem gambling is a recognised health condition, and professional support is effective.